frequently asked questions

Ordering, Shipping, and Returns

  • How do I order Straight Stitch Society patterns from you?

    We sell all Straight Stitch Society patterns through the Oliver + S Shop, our main e-commerce website. You can place your order there. And, while you're at it, why don't you considering adding an Oliver + S, Liesl + Co., or Lisette pattern to your order. You'll save on shipping costs that way!

  • When will my order ship?

    All orders placed on the Oliver + S site are shipped within one business day. Orders placed Monday through Friday before 3:00 PM ET usually ship the same day. You will receive an email with a tracking number for your package once your order ships.

  • What is your return policy?

    If you bought a Straight Stitch Society pattern from a retailer, please contact the store for its return policy. Straight Stitch Society patterns purchased on the Oliver + S website may be returned using the return policy you find there.

Website Privacy

  • Do you have a privacy policy?

    Yes. If you're interested in the details, you may review it.

Images

  • Can I download images to display in my store or on my web site?

    We are happy to share our images for promotional purposes. Please contact us for specific information and for high-resolution images, if desired.